Frequently asked questions

Do I need an account to make an order?

Yes, you ought to have an account for a purchase.

How do I register to your website?

Click here, And under the “REGISTER” section select your role. And fill the form accordingly.

For more details refer videos below:

Jute Artisan Registration: 

Jute Raw Material Center Registration:

Jute Designer Registration:

Jute Retail Shop Registration:

How do I reset my account password?

If you forgot your password, we’ll reset if for you. Kindly click here.

How to setup store?

Login to the site --> Go to Advanced Dashboard -->Select “Settings” tab (located at the bottom) --> Fill in the details as required.

What to do, if I don't want to crop the store banner image?

Resize the image using any software for e.g. “Microsoft Picture Manager”. On our website, one can only crop but not resize images.

Is it necessary to register at your website for selling?

Yes, you have to register as one of the sellers i.e. either as an Artisan, Jute Retail Shops or Jute Raw Material Shops for selling products.

What happens after I register to the site?

After you register at our E-portal, you will get an account activation link at your registered email. Clicking on that link ensures the first step towards account creation. After that admin will enable your account for selling.

I'm not able to upload/sell my products?

Please note that, after account creation and successful activation, the administration department will verify your account and enable it for selling. If your account is not enabled for selling please contact admin.

I am a seller. How can I contact admin?

Login to the site --> Go to Advanced Dashboard -->Select “Contact Admin” tab --> Fill in the details as required --> Submit.

How to sell/add/upload products on website?

Go to Login --> Go to “Products” tab (if your account is enabled for selling) --> Click on “Add new Product” button --> Fill in the details --> Save the product.

For more details refer below video:

How to upload products?:

Note: You must set appropriate shipping methods for your products, so that customers can buy them. If you don’t set up, then you products will be left unbuyable.

How to setup product shippig?

Product Shipping settings: 

What is product ID?

This is the identification number for a particular product. This is used to uniquely identify your products. It should be different for each product.

What is a variable product?

Variable products are a product type, that lets you offer a set of variations on a product, with control over prices, stock, image and more for each variation. They can be used for a product like a shirt, where you can offer a large, medium and small and in different colors.

Do I need an account to make an order?

Yes, you ought to have an account for a purchase.

What payment methods do you accept?

Currently, as we have not set up any Payment Gateway. So, we are not eligible to answer this question. We’ll notify you soon.

What currencies are acceptable?

Listed currencies are acceptable: Indian Rupees and United States Dollar.

What do I do if the order is going to the wrong address?

Please contact us at [email protected]. One of our representative shall assist you further.

How do I submit an On Demand request?

Click here, Fill the details and Submit.

What are your delivery options?

As we have not yet incorporated any logistics we are not eligible to answer this question. Our E-portal is under development. We’ll keep you updated.

Can I track the status of my order?

Yes you can. We’ll update this section with more details later.

How do I return an item?

As we have not yet incorporated any logistics we are not eligible to answer this question. Our E-portal is under development. We’ll keep you updated.

Don’t see you question here? Drop us a line